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delivery and returns

Delivery information

We can deliver to anywhere in the UK (including Northern Ireland) and worldwide. If you cancel part of an order, the postage and packaging charge is recalculated on the price of the items you keep.

 

When will I receive my goods?

We will send you a Despatch Email as soon as your goods has been despatched. If you chose Standard Delivery: you should receive your goods within 2 - 4 days (excluding Sundays) within UK and 5-10 days worldwide.

We will make every effort to deliver your goods in accordance with the timescales indicated in our Delivery information page. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

 

Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you.

Contact Us by telephone number and email below.

By phone +44 7779457443

Email info@amberita.com

 To cancel your order, you will need to give us your name and address details, as well as your order number.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. This may affect your delivery charge payment. For example, if your order is for goods worth £120 and you then cancel an item worth £30, your order total will be below £100 and you will no longer qualify for FREE Standard delivery.

 

Returning goods after despatch

When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge. Our cooling off period is 14 days (from delivery of the goods to you) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 14 days after the day following delivery of the goods.

 

Faulty goods

If you do receive faulty goods, please follow one of the procedures outlined on the How To Return Items page.

 

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods but we will exchange the unwanted gift for Gift Cards to the value of the gift, provided the goods are taken at any Amberita.com store within the Cooling off period.

 

Returning goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us +44 7779457443 if you would like to return your goods and we will send you pre-paid labels so that you can return them free of charge. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

* Calls are charged at local rate and may be recorded. Our lines are open 9am-6pm Monday to Friday and 9am-5pm on Saturday.

We accept refunds or exchanges provided they are returned in their original (unopened) packaging. If you would like to return your items please ensure the plastic bag containing your order remains sealed. If the items have been removed from the bag or if the bag has been tampered with, we cannot refund or exchange the item due to hygiene reasons.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.